Shipping & Delivery
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Get help with your order, delivery, return, or Glonyx system.
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Orders & DeliveryShipping, returns, and order help
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Your SystemWarranty, parts, and care
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Orders and ownership
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Returns & Refunds
Check return eligibility, shipping costs, refund timing, and how to request written instructions.
Replacement Parts
Match your system model and original part number before you buy or ask us to confirm a part.
Products and support
More Ways to Get Help
Limited Warranty
Complete Glonyx systems carry a 3-year limited warranty; separately sold Glonyx parts and accessories carry a 1-year limited warranty.
Installation & Care
Review setup, maintenance, and troubleshooting basics for your Glonyx system.
Contact Support
Start with your question or a short description of the issue. An order number or model helps when you have it.
Installation planning
Before You Install
Check the model-specific manual and applicable plumbing, electrical, drainage, permit, and health requirements before installation.
Confirm operating conditions
- Confirm water source, test results, peak service flow, pressure, pipe size, power, drain, and treatment order.
- Keep equipment dry, accessible, ventilated, and protected from freezing, excessive heat, impact, and direct weather.
Leave service clearance
- Leave room to remove housings, cartridges, UV lamps, quartz sleeves, LED modules, tanks, and valve covers.
- Preserve access to bypass valves, isolation valves, unions, drains, and electrical disconnects.
Check the system before use
- Flush new piping, media, tanks, and housings as instructed.
- Pressure-test every connection, verify flow direction and bypass position, and confirm alarms, controls, and drain performance.
Maintenance
Maintenance & Replacement Parts
Use your model manual and the condition of your water and system to plan service.
Cartridges and housings
- Replace cartridges according to model guidance, pressure drop, water quality, appearance, and performance.
- Depressurize before opening and inspect O-rings, threads, and sealing surfaces.
Light source and chamber
- Replace lamps or LED modules according to model-specific service guidance.
- Clean or replace quartz sleeves when fouled, clouded, cracked, or damaged.
- Isolate power and never look directly at an operating UV source.
Salt and regeneration
- Maintain the recommended salt type and level.
- Check salt bridging, brine level, injector blockage, meter settings, and drain restrictions when performance changes.
Troubleshooting
Troubleshooting
Stop and get qualified help if you suspect a leak, electrical hazard, damaged pressure component, flooding, or unsafe water.
Check water flow
- Confirm valves and bypass position.
- Check clogged filters, excessive pressure drop, obstruction, freezing, scale, and damaged piping.
Check UV alerts
- Use the model-specific manual to interpret the alarm.
- Check lamp or module seating, ballast or driver connections, flow-switch state, sensors, and service hours after isolating power.
Check softener status
- Confirm power, time, program, hardness setting, salt level, and bypass position.
- Check the brine line, injector, brine-tank water level, meter, and drain line.
Stop and request qualified service when the condition is unsafe
Stop using equipment when there is electrical damage, repeated leakage, a cracked chamber or housing, uncontrolled pressure, flooding, or potentially unsafe water. Follow local health-authority instructions for a positive microbial result or drinking-water advisory.
Need help with an order or product?
Tell us what happened. Include an order number or product model if you have one; we can ask for more details later.