Shipping policy

Last updated: October 7, 2026

NOBLEFLOW PTE. LTD., based in Singapore and operating as Glonyx, is the seller. We currently ship from our California warehouse to eligible delivery addresses in the United States. We do not currently offer delivery to the European Union.

Delivery area, services, and charges

Enter your full delivery address at checkout to see the available shipping service and charge for your order. Availability depends on the address, product, and inventory. If checkout has no suitable shipping option, contact Glonyx support before ordering. A warehouse location does not mean every U.S. address is eligible. Shipping charges and any applicable taxes are shown before you pay; a free-shipping offer applies only when displayed for your order.

Order processing and carrier transit

Current estimated timing

For in-stock items delivered to an eligible address in the contiguous United States, our current planning estimate is 3–5 business days for order processing, followed by 3–7 business days in carrier transit after acceptance. Allow approximately 6–12 business days in total. Business days are Monday through Friday, excluding public holidays.

These are provisional planning estimates, not a guaranteed delivery date. A specific timeframe shown for your product or confirmed at checkout takes priority. Special-order, out-of-stock, oversized or freight shipments may require a different schedule; check with support before placing a time-sensitive order. Delivery to Alaska, Hawaii, territories, remote locations, P.O. boxes or military addresses depends on available checkout services and may take longer. We do not promise a specific service or timing where checkout does not offer it.

Processing begins after payment and necessary order verification. Transit begins when the carrier accepts the package, not when a label is created. If we cannot meet the shipment timeframe for your order, the delay and cancellation terms below apply.

Processing is the time needed to verify, prepare, and release an order; carrier transit starts after the carrier accepts the package. Any shipment timeframe disclosed on the product page or at checkout governs that order. A shipping-label creation date is not proof of carrier acceptance. Carrier delivery estimates are estimates unless expressly guaranteed.

If no shipment timeframe was disclosed when you ordered, applicable U.S. legal shipment deadlines apply. If we cannot ship within the promised or legally required timeframe, we will notify you, provide a revised shipment estimate where available, and give you the choice to agree to the delay or cancel the unshipped items for a full, prompt refund. We will cancel and refund when required consent to a delay is not obtained. Carrier delays do not remove non-waivable rights or our duty to help resolve delivery problems.

Order status and tracking

Use the order-status link supplied with your order or sign in to your account to view available order details. When a tracking number is available, it may take time for the carrier's first acceptance scan to appear. If you need tracking or the status is unclear, contact support with your order number.

Cancellations and address changes

Contact support promptly. Before carrier acceptance, we will try to stop shipment or correct an address; neither is confirmed until we reply. After carrier acceptance, cancellation, redirection, and interception are not guaranteed. For the four order stages, any customer-requested carrier costs, and refund timing, see our Refund and Return Policy. We disclose a chargeable interception or redirection service and obtain your agreement before requesting it.

Damage, missing items, loss, or a disputed delivery

Check the parcel and items promptly after arrival. Contact support as soon as reasonably possible if anything is damaged, missing, incorrect, or not delivered. Keep packaging and provide your order number and relevant photos when available; do not put yourself at risk to inspect unsafe damage. We will review the facts with you and the carrier and arrange the appropriate remedy. A delivery scan is one piece of evidence and does not automatically waive your rights. You are not required to return a package you never received as a condition of a refund required by law.

Undeliverable, refused, or returned-to-sender packages

Do not deliberately refuse delivery as a substitute for an authorized cancellation or return. Contact support for instructions. If a package is returned because of an address you supplied incorrectly, non-collection, or a refusal unrelated to damage or our error, we will contact you after return and review its condition. Eligible refunds and reasonable, documented return-shipping costs are handled as described in the Refund and Return Policy. We do not deduct undisclosed outbound costs from free-shipping orders, charge the same cost twice, or arrange paid redelivery without your agreement. Glonyx is responsible for costs caused by our fulfillment or address error and verified shipping damage under that policy.

Return address and contact

Do not send an item to the company's registered address or a warehouse without written return authorization. The approved return address and instructions are provided after review. For shipping help, contact Glonyx support or email support@glonyx.com.

This policy does not limit consumer rights or remedies that cannot legally be waived.