Refund policy

Last updated: October 7, 2026

NOBLEFLOW PTE. LTD., operating as Glonyx, currently sells for delivery to eligible U.S. addresses from its California warehouse.

Glonyx offers a 30-day return period for eligible products purchased directly from glonyx.com. You must request a return within 30 calendar days after delivery.

Start a return before shipping anything

Submit a request through the Glonyx contact form or email support@glonyx.com with your order number, product, reason for return, and supporting photos when relevant. Wait for written approval and return instructions. Do not ship a return until you receive written authorization and the correct return address.

Eligibility for change-of-mind returns

To qualify, the product must be new, unused, uninstalled, not exposed to water, and returned with its original packaging, accessories, parts, manuals, and proof of purchase.

• Installed, plumbed, wired, operated, altered, or water-exposed products are not eligible for a change-of-mind return.
• Used or opened consumables, cartridges, UV lamps, seals, batteries, and other non-resalable replacement items are not eligible.
• Custom-configured, special-order, clearance, or final-sale products are not eligible when identified before purchase.
• Products damaged through misuse, improper installation, missing components, or inadequate return packaging are not eligible.

Damaged, incorrect, or defective products

Inspect the shipment promptly. Report visible damage, missing items, or an incorrect product through the contact form as soon as reasonably possible. Keep the product and packaging during review. Verified shipping damage, fulfillment errors, and product defects may be handled through replacement, repair, refund, or the applicable limited warranty.

Return shipping and deductions

For an approved change-of-mind return, the customer is responsible for return shipping and the original shipping charge is non-refundable unless required by law. Glonyx will provide or reimburse reasonable return shipping for a verified incorrect item, covered defect, or shipping damage when instructed in writing. We do not apply an automatic restocking fee to complete, unused and uninstalled eligible returns. For orders that qualified for free shipping, we do not deduct undisclosed outbound shipping costs. Where permitted by law, a refund may be reduced for missing parts or loss in value caused by use, installation, damage, or inadequate packaging.

Refund timing

After the approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 10 business days after inspection. Your bank or card provider may require additional processing time.

Order cancellations

Contact Glonyx support as soon as possible with your order number and cancellation request. Sending a request does not confirm that fulfillment has stopped. We will tell you the order's status and the available next step.

• Before fulfillment starts: We will try to cancel the order. Once we confirm that shipment has been stopped, we will issue a full refund for the cancelled, unshipped items, including applicable tax and any shipping charge attributable to those items. No cancellation or payment-processing fee applies.
• Label created, carrier has not accepted the package: We will try to stop release from the warehouse and void the label. A label or tracking number alone does not establish carrier acceptance. If shipment is stopped, the same cancellation and refund terms apply.
• Carrier accepted the package or it is in transit: The shipment cannot be cancelled immediately. We may ask the carrier to intercept or return it, but this is not guaranteed. We will disclose the actual or quoted carrier interception and return-shipping costs and obtain your agreement before requesting a chargeable service. For a customer-requested cancellation, the returned goods must normally be received and inspected before an eligible refund is issued. If interception fails, follow our written delivery and return instructions.
• Delivered: Request a return within the 30-day window and follow the eligibility and authorization requirements above. A cancellation request made in transit does not remove those conditions.

For a change-of-mind return or in-transit cancellation, an original shipping charge actually paid at checkout is normally non-refundable. For a free-shipping order, we do not deduct an undisclosed outbound shipping cost. Only reasonable, documented interception or return-shipping costs attributable to your request may be charged, as disclosed above and where permitted by law; there is no additional automatic cancellation or restocking fee, and no cost is charged twice.

Address changes, refused delivery, and undeliverable packages

Check your delivery address, including apartment or unit details, before paying. Contact us promptly if it needs correction. Address changes are subject to verification and cannot be guaranteed, especially after carrier acceptance. We may ask you to cancel an unshipped order and place a new order with the correct address. We will confirm any approved change in writing.

Deliberately refusing delivery does not automatically cancel an order or authorize a return. Contact us for instructions first. If a package is returned because of an incorrect or incomplete address supplied by you, failure to collect it, or a refusal unrelated to product damage or our error, we will contact you after it returns and review its condition. An eligible refund normally follows receipt and inspection. Where permitted by law, any original shipping charge actually paid and reasonable, documented carrier return-shipping charges may be deducted; free-shipping orders have no undisclosed outbound-shipping deduction. We will explain each deduction, avoid duplicate charges, and obtain your agreement before any additional paid redelivery.

Costs caused by our address or fulfillment error, verified shipping damage, or a covered defect are Glonyx's responsibility under this policy. Contact us about loss or a disputed delivery; a carrier's delivered scan is reviewed with the other evidence and does not automatically decide the outcome. Refunds required for our failure to ship, a verified lost shipment, or another applicable legal right are not made conditional on your returning a parcel you never received, and mandatory refund deadlines take priority over the ordinary return-inspection process.

Delayed shipment

If we cannot ship within the timeframe disclosed at purchase, or the applicable legal deadline where no timeframe was disclosed, we will provide notice and the choice to agree to a delay or cancel the unshipped items for a full, prompt refund. We will cancel and refund when legally required consent to a delay is not obtained. No cancellation or shipping deduction applies to that refund.

Warranty and legal rights

The return period is separate from any product warranty. Complete Glonyx systems carry a 3-year limited warranty; separately sold Glonyx parts and accessories carry a 1-year limited warranty, beginning on the documented purchase date. Normal wear and small consumable hardware not sold separately are excluded as described in the warranty policy. Earlier purchases retain their original written warranty terms. This policy does not limit rights or remedies that cannot be waived under applicable federal or state law.

Subscription renewals

Returning or cancelling an individual order does not automatically stop future subscription renewals. Follow the Purchase Options Cancellation Policy to cancel the subscription as well.