Customer support email
Use email when you need to attach water reports, photos, videos, or order documents.
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How Can We Help With Your Home’s Water?
Tell us what you’re noticing, or send your order number and product model for help with an existing system.
Helpful information
Share What You Know. We’ll Help With the Next Step.
For a product question, start with your water source and what you want to improve. For an order question, include your order number.
- Choosing a system: your water source and what you want to improve
- Order or delivery: your order number
- Replacement parts: your system model and a clear part-label photo
- Installation or troubleshooting: your model, a short description, and relevant photos
- Returns or warranty: your order number, model, and the issue you need help with
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Direct contact
Contact Glonyx customer support
For the fastest review, include the order number or exact product model and the information relevant to the request.
Authorization required
Do not ship a return or warranty item to the registered business address or any warehouse without written authorization. Glonyx will provide the approved return address and instructions after review.