Returns
Returns & Refunds
For eligible items purchased directly from glonyx.com, request a return within 30 calendar days after delivery. Contact us for written approval and return instructions before shipping anything.
Can I return my item?
For a change-of-mind return, the item must be new, unused, uninstalled, not exposed to water, and complete with its original packaging and contents. Used or opened consumables and items identified before purchase as custom, special order, clearance, or final sale are generally excluded. Read the full policy for all conditions and exceptions.
How do I start a return?
Send your order number, item, and reason; add photos when relevant. Wait for written approval and the correct return address. Do not ship an item without authorization.
Damaged, incorrect, or defective item?
Tell us what happened and include your order number. Add photos when available. These issues are reviewed separately from a change-of-mind return.
Who pays for return shipping?
For an approved change-of-mind return, you pay return shipping. Original shipping charges are non-refundable unless required by law. For a verified incorrect item, covered defect, or shipping damage, Glonyx will provide or reimburse reasonable return shipping as instructed in writing. See the full policy for conditions and possible deductions.
When will I receive my refund?
We will notify you of the decision after we receive and inspect your approved return. Approved refunds are generally issued to your original payment method within 10 business days after inspection. Your bank or card provider may need additional time.
Can I cancel a shipped order?
Before the carrier accepts the package, we will try to stop shipment. A label alone does not prevent cancellation. In transit, interception is not guaranteed; customer-requested costs must be disclosed and agreed before a chargeable carrier service is requested. Once delivered, follow the return process. See the full cancellation and return policy.
Address error or refused delivery?
Contact us promptly for instructions. Refusal does not automatically cancel an order. Eligible refunds for customer-caused returned parcels normally follow receipt and inspection. Glonyx covers costs caused by our error or verified shipping damage; free-shipping orders have no undisclosed outbound cost deduction. Read the full policy for conditions.